We only accept exchange/returns for items* that are unopened and in the original condition you received them in. We do NOT accept any product that has damaged in packaging.
Excludes: orders made with promotional codes, promotion, and sales items.
You can only return for:
1) Replacement for a wrong or defective item sent.
2) Refund on defective item
How to return?
1) Drop us an email at stating the exchange/return reason.
2) Once acknowledged, pack the item in its original packing material and insert the invoice.
3) Send your parcel using a delivery method that allows tracking. Return parcels are to reach us within 15 days from the date you receive the shipping confirmation email.
Are there any fees applicable?
Returned parcel mailing fee will be reimbursed in the event of wrong/defective item sent.
If you return an item that does not meet the requirements for exchange/return as set out above, we reserve the right to reject the exchange/return and any request for a refund. The item will then be mailed back to you via SingPost Standard Mail.
If we accept your return, we will make any refunds due to as soon as possible. The refund will be made in the mode of a Gift Voucher, generally within 2-5 working days from the day which we receive the returned item. You will be notified via email once the refund request has been processed.
If we can accept your exchange request, and the requested item for exchange is still available, we will mail out the item, generally within 2-5 working days from the day which we receive the returned item. You will be notified via email once the exchange request has been processed.
In the event if the requested item for exchange is no longer in-stock, you may opt to exchange for another item of the equal/higher value.
If you believe you have received the wrong item, drop us an email at with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that items mailed back to us must be unopened and in the original condition you received them in. If the correct item is no longer in-stock, a refund will be issued.
PRODUCT DESCRIPTION AND DEFECTS
We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colors may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colors are true to life, as much as possible. We do not warrant that product description or other content on the Site are accurate, complete, reliable, current, or error-free.
If you believe you have received a defective item, drop us an email at with your order number, and a photograph of the defect. Postage will be reimbursed for all items acknowledged to be defective. Please note that items mailed back to us must be unopened and in the original condition you received them in. If the correct item is no longer in-stock, a refund will be issued.